Director of Rooms
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Position: Director of Rooms
Job no: 530823
Employment type Full time
Property / Office: Mandarin Oriental, Saigon
Location: Ho Chi Minh City, Vietnam
Department: Management (Director)
Director of Rooms
The Director of Rooms is part of the Hotel Executive Committee and participates in key strategic and operational decisions. The role directs and supervises Reception, PABX, Concierge, Guest Relations, Housekeeping, Laundry.
This key role ensures that quality standards are met and exceeded whenever possible and acts as a key stakeholder within the hotel. Together with the team, the Director of Rooms carries a key role in ensuring quality parameters are met, Sales opportunities optimized and colleagues are developed to their maximum potential.
Job Descriptions:-
Responsible for the profitable operation of all sections within the Rooms Division
Provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction as well as colleagues commitment levels to the standard of the hotel and the group at all times
Plan, organize, direct, and control Rooms operations ensuring delivery of courteous and efficient guest service
Ensure that Legendary Quality Experience, policies and procedures are properly understood and followed through amongst Rooms colleagues
Assist in compiling annual departmental operating budgets as well as capital expenditure and manpower budgets
Maintain proper training for all new Front Office & Housekeeping personnel according to hotel policy and procedure
Create and update all Standard Operating Procedures and Policy and Procedure to meet hotel or corporate standard
Work closely with hotels Sales & Marketing team on optimizing revenue opportunities
Mature and well-presented
Excellent level of colleague engagement/strong communication skills
Ability to develop/coach a young workforce with a strong focus on learning and development
High attention to detail and well organized
Target Driven & Ambitious to succeed through people
Independent Self-Starter
Ability to think ahead / strategic agility
Key Driver in all quality aspects for the property (MOQA/LRA/Glitch handling)
Good project and process management skills
Perform any other reasonable duties as required by the Hotel Manager
Advertised: 09 Aug 2022 SE Asia Standard Time Applications close:
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