Doorman
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Position: Doorman
Job no: 537132
Employment type Full time
Property / Office: Mandarin Oriental, Muscat
Location: Muscat, Oman
Department: Concierge, Non-Management (Experienced), Non-Management (Entry)
Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
Main Responsibilities:
Creates MOWow Moments that surprise and inspire our guests
Knows about all the hotels offers and sells them to our guests
Being able, and regularly performing, duties of all functions within the Bell Desk such as arrival and departure of our guests (by car and on foot); pick up and transfer of guests from the airport or other locations; handling of luggage; going on errands for our guests; handling the post and package deliveries; general cleanliness in the hotels entrance; handling guest’s cars and more
Be the first point of contact in terms of guest relations and services
Preparing and understanding reports according to MOHG standards
Be present at the Front Office at the designated shifts and support the Team operationally
Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules
Actively advertises our Fans of MO guest recognition program to our guests
Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner
Cooperate and coordinate teamwork with other departments
Requirements:
Minimum 2 year of experience working in a 5-star hotel environment
A minimum of 1 year of Door or Bell experience
Previous experience working in the Middle East Region is an advantage
Excellent interpersonal skills
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
Perform job with attention to details and the ability to organize and handle multiple tasks effectively
Clear communication; effective verbal and written communication skills in English. Arabic is an advantage
If you are interested in joining our team apply today!
Advertised: 04 Jul 2024 Arabian Standard Time Applications close:
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