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Sales Manager

Apply now Position: Sales Manager
Job no: 539648
Employment type Full time
Property / Office: Mandarin Oriental, Macau
Location: Macau, China
Department: Sales & Marketing, Management (Manager)

  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • To carry out annual appraisals and regular feedback on development on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
  • Explore new sources of business by developing new contacts
  • Seek and contact new potential clients through:
      • Direct enquiry
      • Sales leads – local and overseas
      • Sales Blitz
        • Be responsible for room night and revenue production from allocated accounts
        • Entertain executives and secretaries of potential corporate companies and in-house guests to ensure future business to the hotel
        • Monitor own accounts’ monthly production
        • Monitor competitors’ performance where it relates to their particular market segment
        • Update all Delphi Sales account profiles and contact people after every call to maintain a proper profile of all accounts
        • Attend daily sales briefings and weekly sales meetings
        • Participate in familiarization visits and entertain as and when required
        • Entertain executives and secretaries of potential travel companies and in-house guests to ensure future business for the hotel
        • Conduct on site inspections for the existing or prospective travel influencers, decision makers and end users
        • Be aware of current market trends and supply competitor activity information to the Director of Sales & Marketing
        • Participate in sales trips and, when required, complete all sales reports within 1 week of trip
        • Prepare weekly sales call reports
        • Distribute seasonal gifts to major supporters
        • Promote seasonal packages and any promotion to major supporters
        • Participate in any projects as and when assigned by the department head
        • Perform any other reasonable duties as required by the department head

Advertised: China Standard Time
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