Chief Concierge
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Position: Chief Concierge
Job no: 539834
Employment type Full time
Property / Office: Mandarin Oriental, Macau
Location: Macau, China
Department: Concierge, Food & Beverage, Management (Manager)
Duties and Responsibilities
Provide guests access to all that Macau has to offer
Offer a warm, sincere and personalized welcome to all guests
Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
Have an in depth knowledge of directions, travel time, cost and various forms of transportation
Maintain a constantly updated database with extensive information about city highlights
Maintain a consistent and sufficient level of brochures, maps and handouts
Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
Be knowledgeable of all in-house and arriving guests
Be aware of all daily events in the hotel and the city
Arrange tickets for ferry, theatre, sporting events and local attractions
Make and confirm dining reservations
Arrange for package delivery and pickup for guests
Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
Communicate all important details to management and colleagues
Provide a daily list to the Director of Front Office or Manager On Duty of transportation reservations
Maintain a clean, neat and organized desk
Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
Provide clear directions for all guests travelling outside the hotel
Respond to all guest needs and requests
Other activities as deemed appropriate by the Director of Front Offices
Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
Perform any tasks as assigned by the Management
Advertised: 19 Jun 2024 China Standard Time Applications close:
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