Palace Butler
Apply now
Position: Palace Butler
Job no: 540197
Employment type Full time
Property / Office: Emirates Palace Mandarin Oriental, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Rooms, Non-Management (Experienced)
Responsibilities:
Maintain availability to help with any matter related to making the stay of hotel guests a pleasant and memorable one.
Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them daily until the guest's departure.
For the VIP guests, welcome upon arrival outside their assigned room and help.
After check-in, introduce themselves to the guests, escort them to their room, explain room and hotel facilities, and offer assistance for the remainder of their stay.
Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure safe and timely delivery.
At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and standards.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, take appropriate actions, or refer the matters to the relevant persons to handle.
Offer personalized wake-up to the room with tea or coffee if guest requests.
Offer assistance to the guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry, and dry cleaning.
Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events to be able to answer guest requests and questions.
Skills & Qualifications
Previous extended experience in the same role in a luxury hotel is required, as well as resort experience
Additional languages will be an advantage
Good communication and problem-solving skills, attention to details, creativity, team player
Advertised: 29 Aug 2024 Arabian Standard Time Applications close: 31 Oct 2024 Arabian Standard Time
Back to search results Apply now