Guest Relations Agent
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Position: Guest Relations Agent
Job no: 540752
Employment type Full time
Property / Office: Mandarin Oriental, Doha
Location: Doha, Qatar
Department: Rooms, Front Office, Non-Management (Experienced), Non-Management (Entry)
Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main Responsibilities
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
Help the Guest Relations Management Team to meet and greet guests
Prepare the Daily Communication Form
Handle amenity requests and other guest relations programmes
Run and Participate in the VIPs meeting
Assists the Front Office during need periods
Handles guests’ complaints
Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments
Requirements:
Minimum 2 year of experience working in a 5-star hotel environment
A minimum of 1 years of Front Office experience
Previous experience working in the Middle East Region is an advantage
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
Effective verbal and written communication skills in English. Arabic is an advantage
If you are interested in joining our team apply today!
Advertised: 23 Sep 2024 Arab Standard Time Applications close:
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