Bellman Supervisor
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Position: Bellman Supervisor
Job no: 540764
Employment type Full time
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Department: Concierge, Supervisory
Responsibilities
Run the Bell Desk in the ground lobby.
Maintain Long Term Storage Log via GoConcierge.
Audit the Luggage room weekly.
Ability to exert physical effort in placing, removing and transporting guest luggage.
Deliver messages, packages and facsimiles within 7 minutes of receipt.
Deliver newspapers to all guest rooms.
Remove luggage from guest rooms upon check out
Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
Be familiar with all hotel services including spa and dining.
Initiate contact with guests entering the hotel.
Approach guests needing assistance.
Ability to ensure security of guestroom access.
Ability to understand guest inquiries and provide responses.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
Ensure all the FLHSS&E requirements and procedures are followed by the team
Advertised: 18 Sep 2024 Arabian Standard Time Applications close: 23 Sep 2024 Arabian Standard Time
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