IT Manager
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Position: IT Manager
Job no: 538726
Employment type Full time
Property / Office: Mandarin Oriental, Vienna
Location: Vienna, Austria
Department: Information Technology, Management (Manager)
The hotel IT Manager is responsible for the day-to-day IT support within the hotel they are responsible for. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.
The IT Manager is the main technical interface for the hotel on all Information Technology and Audio Visual support issues (proactive and reactive).
The IT Manager should be available weekdays for escalation and general IT Support management.
What will you be responsible for?
Day to day Colleague IT Support and Oversight. Second Line Guest Support. Change Management Planning. Vendor Issue Escalation. Task Management Assistance.
Support SLA Management
Assist with IT Routine Task List (38)
Daily Guest & Colleague Support
IT Infrastructure Maintenance Tasks
End Point Devices Maintenance Tasks
Hotel Core Application Maintenance & Monitor
Implement MOHG Standard
IT Issue Troubleshooting and issue escalation
Change Request Management
Telephone configuration and management
Event Management
Delegation AV Management
Support IT Related for Meetings & Events
IT Team Management, including rota
Daily IT Resourcing Assignment
Cyber Security and Compliance
System Vulnerability Management
End Point Protection Tools & Management
Alert Monitoring & Follow Up
Information Security Awareness Training
MOHG Information Security Policy Training
Implement Information Security Initiatives
IT Document Management for Audit
Network Management
Physical network troubleshooting
Fulfilling additional network requirements for events and special guests.
Advertised: 14 Mar 2024 W. Europe Standard Time Applications close:
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