MOGZH - 楼层主管 Floor Supervisor
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Position: MOGZH - 楼层主管 Floor Supervisor
Job no: 539795
Employment type Full time
Property / Office: Mandarin Oriental, Guangzhou
Location: Guangzhou, China
Department: Housekeeping, Supervisory
Duties and Supporting Responsibilities:
To provide a seamless, efficient and friendly service at all times.
To ensure a clean, comfortable, well maintained and welcoming environment.
To use any opportunity to delight and satisfy guests’ needs.
To make sure all guest information is forwarded to the Guest History Coordinator to record in guest history profile.
To facilitate a motivating atmosphere by communicating effectively.
To give feedback in a positive and encouraging manner.
To communicate accurate information actively and in a timely manner to colleagues.
To be an active team player with a “hands on” approach..
To provide on-the-job training to new members of the team
To ensure all equipment and cleaning supplies are used correctly and in accordance with the local safety and security standards to guarantee employee safety.
Job Requirement :
Minimum of 2 years international hotel working experience.
High Flexibility and ability to work under pressure.
Good Communication skills.
Responsible and positive attitude, be able to work under pressure and with team work spirit.
Good communication and writing skill.
工作职责 /职位描述:
时刻提供准确、高效和友善的服务。
确保环境干净、舒适、温馨并保养良好。
把握每一个可以令客人满意和愉悦的机会。
确保所有客人的资料都交由客户历史资料协调员录入到客人档案中。
以有效交流的方式营造热情服务的环境。
以积极、鼓励的态度给予反馈。
及时、主动和同事沟通准确的信息。
成为一名有主见、积极的团队成员。
向团队的新员工给予在岗和课堂式的培训。
保证所有机器和清洁用品都被正确使用,并与当地的安全标准保持 一致以保障安全。
岗位要求:
两年以上国际酒店相关岗位工作经验。
较强的适应能力及抗压能力。
良好的沟通技巧。
认真负责,能承受工作压力并保持积极的工作态度与团队精神。
良好的沟通与书写能力。
Advertised: 17 Jun 2024 China Standard Time Applications close: 16 Oct 2024 China Standard Time
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